Learning & Development Specialist - hoots wings Quick Service / Fast Casual Restaurant Exp.

Job Location US-GA-Atlanta
ID
2021-7002
Type
Full Time

Overview

The hoots wings Learning & Development Specialist  is responsible for partnering with the RSC, Field Operations, and Franchise Partners to assist in identifying learning and development opportunities and is responsible for coordinating and/or delivering training to new and existing employees at both corporate and franchised business units. This role influences new and current employees by delivering best-in-class training experiences and outcomes. This position must be an expert and demonstrate the knowledge, skills, and competencies for the Kitchen, FOH, and Management positions for hoots wings. This individual is knowledgeable of all Brand Standards and builds relationships within HOA Brands and Franchise Partners. This individual is a liaison for communication of company-wide training policies, procedures, programs, processes, and systems between the Restaurant Support Center, Franchise Partners, and HOA Brands.

Responsibilities

Systems and Standards consistency within the hoots wings Brand

  • Works directly with instructional design team in the creation, development, and implementation of training materials, content, & programs
  • Deployment of hoots wings systems and standards field operations training
  • Communicates Brand Updates (Corp and Franchise)
  • Provides in-market support and training working in the field focused on systems, process improvement, Culture and Guest Experience
  • Support e-learning programming
  • LMS administration
  • Facilitates Train the Trainer Processes for Corp and Franchised Managers and Hourly Team Members
  • Support Training Store Certifications / BSA Processes

Leadership & Coaching

  • Facilitates Workshops for Field Personnel
  • Assists with Franchise Personnel Development
  • Collaboration with RSC, Field Operators, and Franchisee’s with as needed, just in time support

New Restaurant Development Support

  • Develops New Restaurant Opening Team Members
  • Supports on-site Training during NSO Immersion
  • Updates and Develops Systems and Processes

Brand Operating Standards

  • Global Representative of Brand
  • Coaching Operators and Team Members on Brand Systems and Standards
  • Assist with Brand Standards Audits

Financial Management

  • Individual Cost & Expense Management
  • NSO Budget Oversight (NSO Training Team)

Qualifications

  • Three Years Hospitality/Retail Preferred
  • SSA/SSFS Proctor Certified
  • Certified New Store Opening Coordinator or similar experience outside of HOA Brands
  • BA or BS Preferred
  • Valid Passport and unrestricted ability to travel globally
  • 80% travel requirement

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